Talka named as one of the most promising ai companies by CB Insights
Last update: Oct 8, 2024
This Privacy Policy describes the types of data collected by Talka through our meeting recording bots and our website, the purposes for which we use the data, and the ways in which the data is handled. This policy applies to all users of our service.
At Talka, we are committed to transparently collecting and utilizing data to provide valuable services while respecting user privacy. Here's how we handle data collection and its purposes:
Types of Data Collected:
We collect various types of data essential for the functioning of our services. This includes audio, video, and meeting participant data from video meetings, which enable us to facilitate efficient communication and collaboration.
Additionally, to access our services, users are required to register an account. During this process, we collect basic personal information such as email and username, necessary for user identification and authentication.
Purpose of Data Collection:
The data we collect serves specific purposes aimed at enhancing user experience and improving our services:
Insight Generation: Collected data is utilized by our internal data processing and machine learning systems to generate valuable conversational insights. These insights, derived from visual, audio, and textual features observed during video meetings, aim to offer users actionable information and enhanced collaboration opportunities.
Talka Insights Platform: The generated conversational insights are presented to users through our Talka Insights platform, empowering them with valuable analytics and actionable intelligence derived from their meetings.
Use of Data:
At Talka, we prioritize the responsible and ethical use of data to enhance our services while upholding user privacy rights.
Videos uploaded by users, as well as those recorded by our automated recording bots, may be utilized to train and enhance our machine learning models. This iterative process is essential for improving the accuracy and effectiveness of our algorithms in analyzing and extracting insights from meetings.
The use of collected data for internal improvement purposes is strictly limited to enhancing the performance and functionality of our algorithms. This includes refining the accuracy of speech recognition, identifying patterns in communication dynamics, and improving the overall user experience within our platform.
It's important to note that the utilization of collected data for training and internal improvement purposes is not intended for public or external dissemination. We strictly adhere to this principle to maintain the confidentiality and privacy of user data.
To respect user preferences and provide control over their data, users have the option to opt out of the usage of their uploaded videos or videos recorded by our bots for training and enhancement purposes. Users can exercise this option by contacting privacy@talka.ai, and our team will promptly address their requests.
At Talka, we prioritize user autonomy and control over their personal data. Here's how we empower users with permissions and controls:
Account Registration:
Users are required to create an account to access our services. During the registration process, we collect basic personal information, such as email and username, necessary for account identification and authentication. This ensures that users have secure access to our platform and personalized features.
Consent for Recording:
At Talka, we prioritize user autonomy and control over their personal data. Here's how we empower users with permissions and controls:
Account Registration:
Users are required to create an account to access our services. During the registration process, we collect basic personal information, such as email and username, necessary for account identification and authentication. This ensures that users have secure access to our platform and personalized features.
Consent for Recording:
We uphold the principle of informed consent for meeting recordings. Prior to the commencement of each meeting, explicit consent is required from all participants for recording purposes. This ensures transparency and respects the privacy preferences of all individuals involved.
Data Deletion:
We understand the importance of data retention control. Users have the right to request the deletion of their account and associated data. To initiate this process, users can contact our dedicated privacy team at privacy@talka.ai. Upon receiving a deletion request, we will promptly erase the user's account and associated data in accordance with applicable legal requirements.
Data Processing Preferences:
Additionally, users have the right to request the cessation of data processing activities related to their account. Whether for privacy concerns or personal preferences, users can request us to stop processing their data by contacting privacy@talka.ai. We will promptly address such requests and ensure compliance with user preferences.
Opt-Out Option for Data Usage:
We respect user choices regarding the utilization of their data for training and enhancement purposes. Users have the option to opt out of the usage of their uploaded videos or videos recorded by our bots for internal improvement purposes. To exercise this option, users can contact privacy@talka.ai, and our team will promptly accommodate their preferences.
At Talka, we prioritize the security and responsible handling of user data. Here's how we ensure data retention and security:
Data Retention:
We adhere to a strict data retention policy, retaining collected data only for the duration necessary to fulfill the purposes outlined in this Privacy Policy and to provide our services effectively. Once data is no longer necessary for these purposes, we will securely dispose of or anonymize it, in accordance with applicable legal requirements.
Data Security:
The security of user data is paramount to us. We employ robust security measures to safeguard user data against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: We utilize industry-standard encryption protocols to secure data transmission and storage, ensuring that sensitive information remains protected.
Access Controls: Access to user data is restricted to authorized personnel on a need-to-know basis. We enforce stringent access controls and authentication mechanisms to prevent unauthorized access.
Regular Audits: We conduct regular security audits and assessments to identify and address any potential vulnerabilities or security risks proactively.
Training and Awareness: Our team undergoes regular training and awareness programs to ensure a strong culture of data security and privacy awareness across the organization.
Data Breach Response:
In the event of a data breach or security incident, we have established procedures in place to respond promptly and effectively. Our response protocol includes:
Notification: We will promptly notify affected users and relevant authorities in accordance with applicable data protection laws and regulations.
Mitigation: We will take immediate steps to mitigate the impact of the breach and prevent any further unauthorized access or disclosure of user data.
Remediation: We will conduct a thorough investigation into the root cause of the breach and implement corrective measures to prevent similar incidents in the future.
At Talka, we are committed to safeguarding user privacy while ensuring that data is shared only when necessary to enhance our services and user experience. Here’s how we handle the sharing of information:
Service Providers:
We work with carefully selected third-party service providers who assist us in delivering, maintaining, and improving our services. These providers may include cloud hosting services, analytics providers, security services, billing and payment processing, customer relationship management (CRM) tools, legal and compliance advisors, email distribution, performance measurement, Large Language Model (LLM) providers, and AI infrastructure providers. Our service providers may have access to certain personal data, but only as necessary to perform their specific tasks, and they are bound by confidentiality obligations and restricted from using the data for any other purpose.
Business Partners and Affiliates:
We may share data with our trusted business partners, affiliates, and subsidiaries to provide, maintain, and enhance our services, or to facilitate joint initiatives. Any data shared with these partners is done so under strict agreements to ensure compliance with data protection standards.
Service Integrations:
Talka supports integration with third-party services to enhance your experience. If you choose to use such services, we may share relevant data with the third-party provider to enable the integration and functionality you have requested.
Legal Compliance:
We may disclose personal data if we believe in good faith that such disclosure is required to comply with legal obligations, protect our rights, investigate fraud, or respond to a government request. We will always ensure that such disclosures are carried out in accordance with applicable laws and regulations.
Protecting Rights and Safety:
In situations where we believe sharing data will protect the rights, safety, or property of Talka, our users, or the public, we may share information accordingly.
For clarity, any sharing of non-personal, anonymised data falls outside these restrictions, and we may use such information freely without further consent.
At Talka, we utilize analytics tools to enhance our services and better understand user behavior. The primary purpose of analytics is to gain insights into service usage, user interactions, and platform performance. These insights enable us to identify areas for improvement, optimize user experience, and tailor our services to better meet user needs.
Data Collected:
The data collected through analytics may include but is not limited to:
This data is aggregated and anonymized wherever possible to protect user privacy.
We may utilize third-party analytics tools, each with its own privacy policies, to collect and analyze data. These tools help us track and understand user interactions with our platform, but they do not have access to personally identifiable information unless explicitly provided by users.
At Talka, we are committed to empowering users with control over their personal information and ensuring transparency in how their data is handled. Here's how we support user access and rights:
Access to Personal Information:
Users have the right to access the personal information we hold about them. Upon request, we will provide users with access to their personal data, including details about how it is processed and shared. Users can request access to their data by contacting privacy@talka.ai.
Updating and Correcting Information:
We understand the importance of accurate personal information. Users have the right to update or correct any inaccuracies in their personal data held by Talka. If users find that their information is incomplete, inaccurate, or outdated, they can request corrections by reaching out to privacy@talka.ai.
Right to Data Portability:
Users have the right to receive a copy of their personal data in a structured, commonly used, and machine-readable format. Upon request, we will provide users with their data in a portable format to enable them to transfer it to another service provider if they wish to do so. Requests for data portability can be made by contacting privacy@talka.ai.
Data Deletion and Erasure:
Users have the right to request the deletion or erasure of their personal data held by Talka. Upon receiving such requests, we will promptly delete the user's account and associated data, except where retention is necessary for legal compliance or other legitimate purposes. Users can request data deletion by contacting privacy@talka.ai.
Right to Object and Restrict Processing:
Users have the right to object to the processing of their personal data or to request restrictions on how their data is processed. We respect user preferences and will accommodate such requests to the extent permitted by law. Users can exercise their right to object or restrict processing by contacting privacy@talka.ai.
Our integration with Google Calendar complies with the Google API Services User Data Policy, including the Limited Use requirements. We strictly adhere to Google's guidelines to ensure the lawful and responsible use of user data obtained through Google Calendar APIs.
The integration with Google Calendar enables users to schedule, manage, and join meetings directly from their Google Calendar interface. This integration enhances convenience and efficiency for users, allowing them to seamlessly incorporate Talka into their existing workflows.
We prioritize informed consent as a fundamental principle of our recording feature. Before initiating a recording, all participants in the meeting are explicitly notified that the session will be recorded.
We encourage meeting organizers to inform participants in advance if a meeting will be recorded. This allows individuals to make an informed decision about their participation based on their comfort level with being recorded.
We reserve the right to modify this Privacy Policy as necessary to reflect changes in legal requirements, our services, or our data handling practices. In the event of any significant changes to the policy, we will provide prominent notice to users through appropriate channels, such as email notification or in-app notifications.
We encourage users to review this Privacy Policy periodically to stay informed about how we collect, use, and protect their personal information. By continuing to use our services after any changes to this policy, users signify their acceptance of the updated terms.
For material changes that may impact users' privacy rights or choices significantly, we will seek explicit consent from users before implementing the changes. This ensures that users have the opportunity to review and consent to any significant modifications to our data handling practices.
This Privacy Policy is effective as of May 28, 2024. Any changes or updates to the policy will be effective immediately upon posting the revised version on our website or notifying users through other means.
free to reach out to us using the following contact details:
General Inquiries: info@talka.ai
Privacy Concerns and Requests: privacy@talka.ai
For matters relating specifically to data protection or to contact our Data Protection Officer (DPO), please use the following contact details:
Data Protection Officer: dpo@talka.ai