Support Policy

1. Support Team Hours of Operations

Our Customer Support Team is available:

- Monday to Friday: 9:00 AM - 5:00 PM (EST)
- Weekends and Holidays: closed
- Note: Our support hours may vary on public holidays

2. Service Level Agreement (SLA)

We aim to provide a first response to all inquiries within 24 hours during business days.

3. Support Contacts:

- Contact via email: please contact us at support@talka.ai
- Response time: we strive to respond to all emails within one business day

4. Additional Resources:

Feedback and suggestion: Your feedback is vital to us. Please share your suggestions or feedback at support@talka.ai.